Patient Access Call Center Specialist

At Family Health Centers (FHC), we work hard because our patients deserve the best. FHC is currently seeking go-getters with a positive attitudes for the position of Patient Access Call Center Specialist I.  The Patient Access Call Center Specialist I is responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC). for receiving, admitting, and registering patients for health care services at FHC. Examples of work responsibilities in this position include:

• Manages appointments for multiple providers and services at multiple FHC locations.
• Answers, screens, and processes medical service requests.
• Responds to patient requests for an appointment via patient portal or the United Community platform. Confers with on-site personnel to work same-day patients into today’s schedule.
• Collects minimal patient demographic information and enters into the Practice Management System
• Refers patients to the FHC nursing team for triage and medical services.
• Responds to crisis/red flag calls and refers them to the appropriate personnel.
• Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.
• Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.

High school graduation or its equivalent.

Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR

Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.

An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

Family Health Centers is a family friendly work environment. Unlike other health care systems, there are no 3rd shifts, Sunday or holiday hours you must work.  FHC also provides rich benefits to our employees; the employee benefit package at FHC is valued at approximately 45% of an employee’s annual salary.  In addition to health insurance, Kentucky State Retirement System, staff receive up to 10 paid sick leave days, 12 days of vacation in their first year and up to 22 days, ten paid holidays and a bonus floating holiday to be used anytime in the year. 

Why Work at FHC?